Shipping policy

Production and shipping

Our watches are made to order. Typical production is 10–14 weeks for fully custom watches and 3–5 weeks for foundation pieces using a predefined design. The applicable schedule and any required approvals will be communicated for your order. These general estimates do not extend a shipment date already promised for an existing order.

For fully custom watches, Rush Service offers an estimated production time of 3–6 weeks, and Priority One (P1) Service offers an estimated production time of 2–3 weeks. These paid upgrades are subject to capacity and a separately confirmed schedule. Upgrade pricing varies by model and is shown with the applicable watch or quoted for your order. Please contact us to confirm availability and timing before purchasing an upgrade.

Shipping options

For United States orders below $500, USPS shipping is $25. For orders of $500 or more, regular shipping is $50 or UPS Overnight is $150. Available options and charges are displayed at checkout. Carrier delivery schedules depend on destination, dispatch time and service availability.

We pack watches in a heat-sealed bag and ship with insured service requiring a signature for delivery. Please provide an accurate delivery address and contact us promptly about any requested address change, missing shipment, transit damage or delivery issue.

Delays

If we cannot ship within the time promised for your order, we will provide any required delay notice, a revised shipment estimate and the applicable option to consent to the delay or cancel for a prompt refund. Custom-order restrictions do not limit rights that applicable law requires us to provide.

International orders

International options and rates are displayed at checkout for eligible destinations. Shipping charges do not include import duties, import taxes or customs clearance charges unless expressly shown as collected at checkout. Customs processing may affect delivery timing. Please contact us if you need assistance with a shipment.

Contact

Timeless Valor, LLC
contact@timelessvalor.com
1-800-774-4980