We highly recommend that you do not leave the crown of your watch in the open or unscrewed position. If the watch is submerged with an open crown, this can damage the inside components by allowing water into the interior of the watch case.
The Classic and Tactical watch models are tested in our vacuum pressure chamber prior to shipping to assure all the gaskets form a water-tight seal. But this seal can only work, when the crown is tightly screwed in to the “secure position”.
When water damage does occur, and the watch requires servicing to be restored to its beautiful condition, this can on some occasions require a new replacement watch dial that is reprinted with your customized design.
Dial printing is done “old school”, meaning each color that gets printed requires separate art work and printing plates, ink mixing and plate alignment, test prints and then final printing – these are not merely popped out of an ink jet printer.
The cost for dial reprinting is $450 for the replacement dial, which includes the 1st printed color. Then we charge $250 per additional printed color required for your design.
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From start to finish the entire experience was seamless
From start to finish the entire experience was seamless.
Alldaron spent over 2 hours with me during the design review and presented multiple renditions of the watch. Fantastic customer service.
Even the finest watches need TLC from time to time.
The watch which chronicles my police career was damaged by the lads at my local jewelers when they attempted to install a new battery. Alas. So I contacted Timeless Valor about repairs. Presto, in just a few days the watch was off on its first trip home. Then, in just a few days it was on the way back to NH. It arrived in perfect condition after being superbly packed. Glad it's back and I have it on as I type this. Fantastic wrist watches made with care but even the finest constructions need expert TLC from time to time.
We handcraft each watch in Tampa, FL – however our workshop is not open to the public. Our mailing address is: 334 East Lake Road #186 • Palm Harbor, FL 34685 USA Important: Do not ship watches for service without first contacting us to receive auth/instructions.